How Will the Recent TCPA Rules Impact the Predictive Dialer?

The call center arena welcomed the predictive dialer’s arrival. It proved to a game changer of sorts in the industry. A large number of manual activities of the agent base were eliminated. An agent was assured of getting the right contact connection when he ended a call and was ready to take up another one.

However, there’s a challenge associated with this technology. It is subject to the scrutiny of governing bodies responsible for protecting the rights of consumers. Because of this, call centers are required to pay careful attention to which technologies they use. They need to first ascertain whether they are allowed to deploy a specific technology. Then they need to find out the appropriate methods in which that technology can be used.

To help with this process, LeadiD recently introduced a new Telephone Consumer Protection Act (TCPA) software application. The trustworthy media transactions arbiter provides a sound and effective way for organizations to keep themselves on the right side of the law. They can now get and display proof of proper TCPA disclosures being in place when they conduct their activities. The emphasis here is on demonstrating that they had the consumer’s express consent regarding receiving their call.

This TCPA app offers an access route to consent records that can prove legal compliance. It also allows lead buyers to confirm that they had obtained consent before dialing the lead.

The contact center environment has found this app considerably beneficial. No disruption is required in predictive dialer activities and the advantages of speed-to-contact are preserved. Because of this, the contact center can be sure that only people who have given their consent will be included in the list of numbers that will receive calls.

To put it briefly, the TCPA app presented by LeadiD offers conclusive confirmation of proper declarations. It makes sure that all dialer operations continue smoothly and without interruption. This is probably the first option that’s built with scalability in mind. It is likely to benefit industries related to short term loans, education, insurance, mortgage and others which are affected by changes in the TCPA rules.

The changes in rules are making it very important for lead buyers to ascertain definitively whether there were acceptable disclosers present on lead forms. In addition, such organizations need to be able to precisely document consumer consent details. They have to state whether or not they had the consumer’s express consent for receiving contact from the lead buyer. For complete legal compliance, companies will need to allow access to all their authoritative consent records. The TCPA app LeadiD helps with this process.

In spite of the new laws, contact centers continue to depend on the predictive dialer for assisting with crucial calling campaigns. With the predictive dialer from SpitFire Enterprise, both inbound activities as well as outbound ones are possible. This offers a completely integrated solution with unlimited lines that’s designed to be cost-effective and user-friendly.

This comprehensive software package offers all tools required for launching an integrated campaign. At the same time, it manages to adhere to all rules and regulations stipulated for the industry.