Monday, February 17, 2014

Call Centers Must Comply with Changed TCPA Regulations


If your business uses a call center to market and generate leads, the revised TCPA regulations must be complied with. According to an article on Chief Marketer, the regulations set forth from the Telephone Consumer Protection Act “will require unambiguous written consent before a telemarketing call or text message,” and an established business relationship “no longer relieves advertisers of prior written consent.”
The changes in regulations are connected to the rise in mobile phone usage in the form of text alerts. Apparently, some marketers created problems when they “processed a large number of mobile leads and automatically put them on recurring text alerts."
Experts recommend that marketers employ tracking to avoid making mistakes. The new TCPA rules may make marketers nervous, but experts say that they can ultimately improve the way businesses generate leads.

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