It’s a great
time for the US call center industry because business certainly is booming.
According to Jobs4america, a
little over 16,000 new call center jobs were created in the United States
during this year’s third quarter.
Specifically, between the months of
July and September, 16,080 contact center jobs became open. The Chairman of Jobs4america
Matt Zemon remarked, “The American Contact Center Industry
continues to show strong growth. We also commend all the organizations that are
choosing to outsource to BPOs with a strong U.S. presence including Chime
Solutions, Teletech and Liberty-Source.”
Factors contributing to the recent
boom in call center jobs in the US include President Obama’s healthcare law and
the rising cost of contact center labor overseas. Jobs4america.com reports that
at least five million people in the United States work in call centers, and a
great deal of them are based from home.
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